In SaaS, the sale never really ends; Helping customers on a human level through various stages of the buying process and lifecycle. It involves much higher participation, and usually relies on one individual or team within the company to maintain direct, personal, and frequent contact with accounts.
Strategic Conversations/Engagement
Use a high touch approach
to focus your engagement
around customer needs
and your business goals.
Customer-Centric
Convey the value of the product
Centered around customer needs
, use cases, and pain points.
Cross-Sell and Up-Sell
Enable your customers
to help themselves purchases
more licenses across your
product line.
How it works
Data Integrations
Easily integrate your customer data
Advanced Reporting
Success Plans
Tailor-made success plan for high touch customer success
Playbooks
Consistently execute at scale
Customer Portal
Create customer portals for your customer and collaborate
How it works
Data Integrations
Easily integrate your customer data
Success Plans
Tailor-made success plan for high touch customer success
Customer Portal
Create customer portals for your customer and collaborate
Advanced Reporting
Playbooks
Consistently execute at scale
Want to know how we can help you engage High Touch Customers?