Customer Health Dashboard

Business Use case

Provide near real-time executive visibility to customer health enabling more effective and timely customer engagement.

Solution

Implemented a customer health dashboard which consolidates customer usage data, license utilization history, usage trends, renewal information, and CSTM sentiment from multiple data sources.

  • UI Builder enabled rapid prototyping, inception to go-live in under a month.
  • Data Ingestion framework enabled easy integration of custom data sources with automated processing and immediate data availability.
  • Custom data attributes enabled more streamlined process to gather CSTM sentiment.
  • Hybrid-cloud deployment model fulfilled customer security requirements.