Customer Health Dashboard
Business Use case
Provide near real-time executive visibility to customer health enabling more effective and timely customer engagement.
Implemented a customer health dashboard which consolidates customer usage data, license utilization history, usage trends, renewal information, and CSTM sentiment from multiple data sources.
- UI Builder enabled rapid prototyping, inception to go-live in under a month.
- Data Ingestion framework enabled easy integration of custom data sources with automated processing and immediate data availability.
- Custom data attributes enabled more streamlined process to gather CSTM sentiment.
- Hybrid-cloud deployment model fulfilled customer security requirements.