Blog

How to Quantify Customer Success

By Success4 August 21st, 2019

Customer success is something we all strive for. However, we tend to focus most on the metrics that directly impact the bottom line, and there’s much more to it...

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4 Effective Customer Success Strategies for 2019

By Success4 June 3rd, 2019

For any company, determining customer success involves a variety of factors—not just product/service quality. In order to stand out in today's evolving marketpl...

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4 Critical Customer Segmentation Strategies

By Success4 April 24th, 2019

Customer segmentation is all about creating clusters of customers who share common traits. But why would you spend your time researching which of your customers...

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2019 Best Practices When Calculating Customer Success ROI

By Success4 March 1st, 2019

Retaining clients is 70% cheaper than acquiring new ones. With that being said, Customer Success is an essential part of your sales funnel if you want to build...

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