about

About Us

Success4, Inc was founded in 2016, it centralizes data from all customer interactions and data sources, monitors health and product usage, and predicts customer behavior so that the customer success teams can proactively engage with their customers in a most meaningful way.

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Easy. Secure. Insightful

Our three core values for a complete Customer Success Software

01.

Easy

It’s hard to be Easy

Easy to Use

Life’s too short to not love what you’re doing. We know CSMs become CSMs because they love helping customers. We believe they deserve tools that seemlessly fit into the way they work. Our aspiration is your CSMs love Success4 because of how easily it helps them to help their customers.

Easy to Customize

We believe that flexibility and simplicity aren’t mutually exclusive. We take pride in making it easy to bring the uniqueness of your business into our platform. With Success4 it doesn’t take a computer science degree to have a fully tailored customer success solution matched to your business.

Easy to Deploy

Your time and effort matter deeply to us. So we spend our time making Success4 simple and intuitive for you. This shows in how we allow you to implement in days vs months. Your team will be up and running in a few days so you can focus on more important things like better serving your customers.

01.

Easy

It’s hard to be Easy

Easy to Use

Life’s too short to not love what you’re doing. We know CSMs become CSMs because they love helping customers. We believe they deserve tools that seemlessly fit into the way they work. Our aspiration is your CSMs love Success4 because of how easily it helps them to help their customers.

Easy to Customize

We believe that flexibility and simplicity aren’t mutually exclusive. We take pride in making it easy to bring the uniqueness of your business into our platform. With Success4 it doesn’t take a computer science degree to have a fully tailored customer success solution matched to your business.

Easy to Deploy

Your time and effort matter deeply to us. So we spend our time making Success4 simple and intuitive for you. This shows in how we allow you to implement in days vs months. Your team will be up and running in a few days so you can focus on more important things like better serving your customers.

02.

Secure

Keep your customers close and their data even closer

Enterprise Grade Security

Your customer data is precious. your customers trust ou with it and you can trust Success4 to help ensure only the right people in your organisation have access to the right information at the right time.

Hybrid Cloud

We’re fanatical about data security. So much so, we’ve developed the industry’s first and only hybrid cloud customer success solution. This provides you complete control on where your customer data lives; your data center, your private cloud, your public cloud, or on our SaaS platform

Audit History

When it comes to security, we believe that you have to expect the unexpected. Therefore, It’s critical to know who’s using your customer data and what they’re using it for. Success4 ensures you always have that visibility.

02.

Secure

Keep your customers close and their data even closer

Enterprise Grade Security

Your customer data is precious. your customers trust ou with it and you can trust Success4 to help ensure only the right people in your organisation have access to the right information at the right time.

Hybrid Cloud

We’re fanatical about data security. So much so, we’ve developed the industry’s first and only hybrid cloud customer success solution. This provides you complete control on where your customer data lives; your data center, your private cloud, your public cloud, or on our SaaS platform

Audit History

When it comes to security, we believe that you have to expect the unexpected. Therefore, It’s critical to know who’s using your customer data and what they’re using it for. Success4 ensures you always have that visibility.

03.

Insightful

Smart teams deserve smart tools

Comprehensive

Deep understanding is the foundation for deep relationships. Our goal is to make Success4 your complete window into your customer. Since, the better you know your customer, the stronger the bond you can form.

Predictive

We love to see the smile of a delighted customer. So we designed Success4 to help you anticipate your customers needs, because nothing brings a smile to someone’s face like providing what they need before they even know that they need it.

Action Oriented

Data is great but its real value is in what it enables you to do. Our focus is to greatly reduce the time from data to insight to action. Success4 enables you to realise the full potential of your customer success team.

03.

Insightful

Smart teams deserve smart tools

Comprehensive

Deep understanding is the foundation for deep relationships. Our goal is to make Success4 your complete window into your customer. Since, the better you know your customer, the stronger the bond you can form.

Predictive

We love to see the smile of a delighted customer. So we designed Success4 to help you anticipate your customers needs, because nothing brings a smile to someone’s face like providing what they need before they even know that they need it.

Action Oriented

Data is great but its real value is in what it enables you to do. Our focus is to greatly reduce the time from data to insight to action. Success4 enables you to realise the full potential of your customer success team.

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Our Team

Balaji Rajagopalan
CEO

Balaji is a sought-after Bay Area Industry veteran in the BI & Analytics space. He has 20+ years of experience helping fortune 500 companies transform their BI landscape.

Vivek Raghunathan
Head of Engineering

Vivek Raghunathan is a problem solver at heart and he thrives in challenging fast-paced environments. He has been an engineering leader for more than 10 years and worked at companies like Juniper Networks, Intel etc.

Prashant Bhargava
Director of Engineering

Prashant Bhargava is deeply passionate about engineering and has a knack for solving complex technical problems with cutting-edge technology. He has experience in building multiple highly scalable software systems and has worked with various startups in his career.

Matt Duke
Advisor

Matt Duke is a pioneering, can-do executive leader with more than 20 years of experience in big data analytics, business strategy, business operations, inside sales, and customer success and worked at companies like Cisco, Oracle, and Facebook.

Mark Tonnesen
Advisor

Mark Tonnesen is a driven technology thought leader and senior operations executive, with a proven reputation for managing enterprise-wide technology transformations and creating and launching new business delivery models. He worked at Cisco, Logitech, McAfee, Neustar to name a few.

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