Controlling Your Customer Success Data in the Cloud

Customer success is vital to your business and so is the integrity and security of your data. With the current rate of technology advancement and innovation today, we are producing and collecting more data than ever before. That data needs to be stored securely and in compliance with the regulatory framework of your industry.

You want to remain cost-effective, and nimble to scale, but security remains paramount. Federal and international penalties can reach into the tens of millions of dollars, while the overarching damage that can occur from a major data breach may be insurmountable.

In the effort to achieve customer success, a reliable, secure solution is needed to keep systems up and running and protect your data from cyberthreats or unauthorized access. While security in the cloud today is better than it ever has been, the potential for a breach is ever-present, calling for a more robust approach.

Are you concerned about managing customer data in the cloud?

Cloud-based solutions are convenient, but if your business requires full control of the application environment and your data due to contractual or compliance needs, a hybrid-cloud solution may be more appropriate.

Beyond data security, for some companies and situations, migrating your entire customer success workload and the associated customer data to the cloud can be a big leap.

Some of your concerns may include:
● Control: How much control do I have of my systems in case of disaster?
● Cost: How will scale impact the economy of my solution?
● Availability: Will my systems and applications be online and ready to go when I need them?
● Performance: Will my systems and data perform as they should?
● Security: Will I have control over how my data is accessed?

Benefits of on-premise, hybrid-cloud, and private cloud data implementations

On-premise control of your systems, data, and applications gives you complete oversight over how your data is secured. You retain full application control and can securely manage all your data within your on-premise environment.

Performance is enhanced because you are hosting the application adjacent to your critical business applications, minimizing data redundancy, and ensuring data locality and availability at all times.

Whether you operate in an on-premise environment, a private cloud, or a hybrid-cloud infrastructure, Success4 can be tailored to meet your specific needs. Our cloud solutions are fully adaptable to even the most highly regulated security frameworks, ensuring your business continuity.

Compliance concerns addressed

If you have special security requirements, such as if you are limited by a regulatory framework that prohibits an all-in migration to the cloud, the Success4 platform can be adapted to it.

Some of the frameworks we support include payment processing regulations (PCI DSS), the HIPAA requirements for healthcare organizations, and FISMA. We are also compliant with the GDPR as well as the latest data protection laws elsewhere in the world.
A solution tailored to your unique needs
Many companies today are opting for a hybrid-cloud solution that combines the best of both worlds. A hybrid architecture gives you complete control of your data and delivers all the security, performance, and availability advantages of an on-premise solution – with the added flexibility and control.
Using a modern hybrid-cloud architecture
If full control of your data is a requirement for you, consider looking for a customer success platform that can offer you full deployment flexibility so you can manage and control where your data lives. As an example, Success4 uses a Kubernetes managed Hybrid-Cloud Container Platform Architecture.

Deployment flexibility allows you to decide where you want your customer success solution and data to reside; your data center, your private cloud, your hybrid cloud, the public cloud or our secure SaaS infrastructure. This helps to ensure you stay compliant with all regulatory frameworks while assuring your data integrity. This also allows you to choose an approach that aligns with your security and compliance practices, a critical feature for companies who manage sensitive applications and customer data.

A hybrid cloud approach can also support a cloud-based backup strategy, a disaster recovery plan (DRP), or be a driver of cost-efficiency.

Success4’s hybrid-cloud approach gives you complete control over your data while ensuring security from end-to-end.

Want to know how we can help you understand your customers better?

Leave a Reply

Your email address will not be published. Required fields are marked *