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Understand your customers better

We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy.

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Our Core Values

Easy

Easy to use, deploy, and customize to your businesss needs Know More

Secure

The industry’s only hybrid cloud solution (so your customer data never leaves your cloud) Know More

Insightful

A unified view of your customers and how to best serve them Know More

Fastest Time to Value

Quickly get a 360° view of your customers. Easily customize the CSM experience with most relevant insights for your business. Be up and running in less than a week.
  • Data Integrations
  • Drag & Drop UI Builder
  • Playbook templates

Scale to serve every customer

Easily scale your team across all segments with automated tech touch customer success. Leverage prescriptive guidance to focus your team’s efforts on the highest value activities with your most important customers.
  • Workflow Orchestration
  • External Process Automation
  • Success Plan

Powerful Predictive Analytics

Data science modeling, KPIs, and health scores give you powerful predictive insights into your customers. Triggers and alerts prescribe the right actions at the right times.
  • Report Visualizations
  • Triggers
  • KPIs
  • Alerts
  • Health Scores

Industry’s only hybrid cloud solution

Your cloud, Our cloud, or On Prem. Flexible deployment models allow you to choose where you keep your customer data and who operates your solution.
  • Enterprise Grade Security
  • Data Privacy
  • Hybrid Cloud

Success4 will help you through all stages of customer success Lifecycle

1. Understand

Gain insights on all aspects of customers, segments, usage, product adoption and your teams.

Customer 360 & Health Scores

Profile and Segmentation

Usage Data and Analytics

2. Engage

Better insights drive better engagement with your customers and across your organization.

Customer Journey

Playbook Guidance

Alerts and Actions

3. Retain

Increase retention and reduce the risk of churn with proactive monitoring and action.

Early Warning Models

Renewal Blueprint

Churn Risk and Alerts

4. Grow

Identify new & bigger opportunities for growth using our innovative data science algorithms.

Upsell Triggers

AI driven Monitoring

End Point Assessment

Want to know how we can help you understand your customers better?