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Understand your customers better

We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy.

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Understand your customers better

We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy.

Request Demo

Our Core Values

Easy

Easy to use, deploy, and customize to your businesss
needs
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Secure

The industry’s only hybrid cloud solution (so your customer data never leaves your cloud)
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Insightful

A unified view of your customers and how to best serve
them
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Fastest Time to Value

Quickly connect to your customer data and onboard your team. Easily customize the experience for your business. Leverage our out of the box best practices and templates. Be up and running in less than a week.
  • Data Integrations
  • Drag & Drop UI Builder
  • Playbook templates

Scale to reach every customer

Easily automate tech touch customer success through external process automation, triggers, and workflows. Leverage meaningful insights to focus your team’s efforts on the highest value activities with your highest value customers through success plans, KPIs, and playbooks
  • Success Plan
  • Playbook
  • Triggers
  • Automation

Powerful Predictive Analytics

Data science modeling, KPIs, and health scores give you powerful predictive insights into your customers. Triggers and alerts prescribe the right actions at the right times.
  • Report Visualizations
  • Triggers
  • KPIs
  • Alerts
  • Health Scores

Industry’s only hybrid cloud solution

On premise, your cloud, or our cloud, flexibly choose where you want your data to live and how you want your solution operated.
  • Customer Data Security
  • Hybrid Cloud
  • Firewall Protected

Success4 will help you through all stages of customer success Lifecycle

1. Understand

Gain insights on all aspects of customers, segments, usage, product adoption and your teams.

Customer 360 & Health Scores

Profile and Segmentation

Usage Data and Analytics

2. Engage

Better insights drive better engagement with your customers and across your organization.

Customer Journey

Playbook Guidance

Alerts and Actions

3. Retain

Increase retention and reduce the risk of churn with proactive monitoring and action.

Early Warning Models

Renewal Blueprint

Churn Risk and Alerts

4. Grow

Identify new & bigger opportunities for growth using our innovative data science algorithms.

Upsell Triggers

AI driven Monitoring

End Point Assessment

Want to know how we can help you understand your customers better?